1. ABOUT BY KAOS HB

The company is based in Borås. The company's postal address is Gigagatan 21, 507 43 Borås.

If you wish to get in touch with us, please send an email to info@bykaos.com with your inquiry and your contact information, and we will get back to you shortly.

2. Ordering

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, price, billing, and delivery address.

If there is any mistake in the order confirmation, please contact us immediately via email at info@bykaos.com.

3. Delivery

Our normal delivery times are 1-4 days. Please note that orders placed on weekends will be shipped at the earliest on the Monday after.

If there are any delays in the delivery (without us notifying you of a longer delivery time), please contact us at the email address: info@bykaos.com.

4. Prices

All prices in the store are stated in SEK, DKK, USD, EUR, NOK, and all prices include 25% VAT.

We reserve the right to change prices due to price changes from suppliers, misprints in the price list, as well as inaccuracies in prices due to incorrect information, and reserve the right to adjust the price.

5. Right of Withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal from the date you received an ordered item.

 5.1 When exercising your right of withdrawal:

You must notify us that you are withdrawing. The notification must be sent to us at info@bykaos.com. In your message, your name, address, email address, order number, and which items the return concerns should be clearly stated.

You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.

You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging.

We reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product for used or damaged products from the refund amount.

 5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) due to health or hygiene reasons, and where the seal (sealing) has been broken by you.

Products that have the character of a sealed sound or image recording and where the seal has been broken by you.

Custom-made products, tailored specifically to you or have a clear personal touch according to your wishes.

Services that have been fully performed and where you have expressly consented to the service commencing without the right of withdrawal.

Goods that can quickly deteriorate, such as food.

Single issues of newspapers or magazines.

 For more information on the statutory right of withdrawal, see here.

6. Complaints and Claims

We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect has been discovered.

 6.1 How do you proceed with a complaint?

Any defects and faults must always be reported to info@bykaos.com, where you provide your name, address, email address, order number, and a description of the fault.

If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping costs for approved complaints.

We reserve the right to reject a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. In the event of complaints, we follow guidelines from the General Complaints Board, see arn.se.

7.  Limitation of Liability

We do not accept liability for indirect damages that may arise due to the product.

We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or non-delivery from suppliers.

Furthermore, no responsibility is accepted for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.

8. Product Information

We reserve the right for any printing errors on this website and clearance of products. We do not guarantee that the images accurately reflect the products' exact appearance, as some color differences may occur depending on the screen, photo quality, and resolution. We always strive to present the products as accurately as possible.

9. Cookie Information

According to the law on electronic information, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically reject cookies. More information can be found on the Post and Telecom Agency's website.

10. Personal Data

By shopping at BY KAOS HB, you accept our privacy policy and our processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or disclose your information to third parties without legal basis.

BY KAOS HB is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to manage your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs.

The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.4.1 What is personal data?

Personal data is any information that can directly or indirectly be related to a physical person.

10.4.2 What data do we store?

To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored for as long as we have a legal basis to process your data, for example, to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.

10.4.3 Legal basis

In connection with a purchase, your personal data is processed to fulfill the contract with you.

Marketing, campaigns, and similar mailings are sent with your consent.

What data is shared and for what purpose?

10.4.4 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also saved by the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.

10.4.5 The payment providers (payment services) we use are: Klarna, card payment.

10.4.6 Shipping company

10.4.7 To deliver your orders and fulfill our agreement, we must share specific information with the  shipping company. What is shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.

10.4.8 The shipping companies we work with are: DHL.